Yes, we can assist with School uniforms, shoes, camps and other school expenses for families registered and currently engaged with our service via our resource social worker. If you are already seeing someone, please ask them to refer you. If you are new to our service you can talk with the intake worker about this in your first phone call or conversation.
We provide budgeting and financial advice for our whanau. If you are already seeing someone, please ask them to refer you. If you are new to our service you can talk with the intake worker about this in your first phone call or conversation.
You are personally greeted by one of the staff who will assist you with your queries and direct you to any part of the service you require. If no one is available to take your call you are able to leave a message and someone will call you back as soon as we can.
Of course you can. You are more than welcome to drop in and chat, and to help yourself to tea, coffee or milo and snacks if these are available. We also encourage new visitors to become familiar with the agency by breezing over pamphlets and booklets about services we provide
Yes, Social Workers can provide support and advocacy when attending Work and Income appointments.
I am worried about my child’s behaviour after they come back from seeing the other parent, what should I do?
Depending on the age of the child we would explore different strategies to help the family adjust to changes. Our counsellors are able to provide resources and connect you with programmes for parents going through separation.
Social workers have a mandate to adhere to child paramountcy which means if they believe a child is being abused or neglected, a report of concern must be made to Child, Youth & Family. This is a very rare occurrence as usually any issues/concerns are able to worked with collaboratively and the people who come to us come for support want to improve their lives for themselves and their children. We want to work *with* you.
Yes we can help. Social workers keep up to date with Family Law processes. By coming through the Single Parent Service, clients are able to access free legal advice who will steer you through the processes. Some people who come to us already have a lawyer but don’t understand what’s going on or are not happy with what’s happening; in both of these cases the social worker can advocate, explain processes, or simply just be there alongside you to support you through what can be a very stressful situation. Other people simply just have no idea where to start as the legal processes can be quite daunting.
The students here are mature people in their final years of study, many of whom have past careers, families and children of their own. They come from all walks of life, with a wide range of life experiences, better equipping them to understand your issues/difficulties. Our students go through a rigorous selection process and are supervised and supported right throughout their time at the agency.
The first session is a chance to make connections, by way of introductions. Your counsellor will attend to agency housekeeping matters, explain the counselling process and begin to collect some basic information from you. During this session, your counsellor will allow time for you to discuss what made you come to counselling in the first place.
We close for a three weeks over the Christmas holiday period. The dates will be posted on our facebook page and this website at the time.
There are a number of places you can still get support from over the summer break. These include:
Child Youth and Families – Freephone 0508326459
Victim Support Helpline – 0800842846
Domestic Violence Support – 078551569
Lifeline – 0800543354
Webhealth Navigation Service – 0800932432
Youthline – 0800376633
Youthline Free Text Service – Free Text 234
Healthline – 0800611116
Citizens’ Advice Bureau – 0800367222
Night Shelter-Men’s & Women – 078397480
Drug & Alcohol Helpline – 0800787797
Action Family Violence – 0800456450
Mental Health CAT – 0800505050
Salvation Army – 078347000
Central Baptist Church Christmas Lunch – $3 – 078380375
What do I do when the other parent wants to see the children and we have not figured out a parenting agreement yet?
Depending on any safety issues involved and providing there is no protection order in process, then it is good for children to have contact with their parent as soon as can be arranged.
If you are unable to meet one another and exchange the children, make arrangements with mutual friends and whānau to be safe pick-up and drop off homes.
The Ministry of Justice has some helpful resources that support you to develop your own parenting agreements, follow this link for more information: https://www.justice.govt.nz/family/care-of-children/when-you-agree/ or call 0800227433.
You should seek advice before agreeing to either an interim or permanent parenting arrangement. Single Parent services have lawyers available to advise you, please phone 0800457146 to make a booking.
Did not find the answer to your question ?
If you have further questions or were unable to find the information you were looking for here, please feel free to give us a call and we will be able to assist you.